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If you need help with a billing query, click here to contact support. If you are an Enterprise customer, please contact your account manager.
Voiceflow bills for three things: a monthly plan fee, optional add-ons like editor seats, and credit-based usage charges. You are billed at the organization level. The plan you choose unlocks features and includes a monthly credit allotment that’s shared across all workspaces in your organization.

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Plans

Your plan controls which Voiceflow features you have access to and sets your monthly credit allotment. Voiceflow offers four plans:
  • Starter is free and designed for trying out Voiceflow. It has limited features and a small credit allotment, so it isn’t suitable for production usage.
  • Pro is designed for individual builders. It includes access to all LLM models and up to 20 agents.
  • Business is designed for growing teams. It includes additional features like LLM fallback models and priority support.
  • Enterprise is designed for organizations running large-scale workloads or requiring advanced security and compliance features. Enterprise plans include unlimited product usage, single sign-on, private cloud hosting, and custom credit allotments.
You can compare all plan features and pricing on the Voiceflow pricing page.

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Add-ons

Add-ons extend your plan with additional capacity. They’re billed monthly alongside your plan subscription.
  • Editor seats let additional team members edit agents in your workspace. All plans include one editor seat, and you can purchase more on paid plans. A single editor seat provides access to all agents in the workspace, though you can restrict editors to specific projects if needed.
Viewers are free and unlimited on all plans. If you only need to share view access with team members, you don’t need additional editor seats.

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Credits

Credits are how Voiceflow charges for agent usage. Your agent consumes credits when it performs actions like generating AI responses and making phone calls. Each plan includes a monthly credit allotment, and credits are shared across all workspaces in your organization. You can see a full breakdown of all actions that are charged credits on our credits pricing table.

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Enterprise billing

Enterprise customers are billed per their contract. Contact your account manager with questions.